Do you have D.R.I.V.E.?

We’re looking for a detail-oriented and proactive Operations Support Coordinator to join our team! This is an entry-level position ideal for someone organized, tech-comfortable, and eager to support a dynamic field operations team.

Essential Duties and Responsibilities:

• Assist Senior Territory Managers in managing work with field representatives to achieve company performance standards for Customer Timeliness (90%), demonstrating a commitment to excellence.
• Address Escalations mailbox promptly and professionally.
• Process reassignments and update information on customer websites
• Review and respond to emails from field reps related to customer platforms
• Confirm contact information with clients and complete pre call outreach when needed
• Effectively communicate survey status to clients, ensuring they are kept up-to-date on progress using clear and concise language.
• Follow up on completion of training modules in our Learning Management System (LMS).
• Ensure field representatives are following customer-specific contact attempts appropriately and documenting in RAMP. Facilitate the non-productive process.
• Support Field Operations team and conduct additional administrative functions as needed.

Qualifications/Requirements:

• Pleasant, courteous phone voice and mannerisms

• Proficient with Microsoft Office (primarily Word and Excel) and GSuite

• Excellent verbal and written communications

• Analytical ability and attention-to-detail

• Sitting at a desk, working on a computer up to 8 hours a day

• College degree preferred

• This is a hybrid position with 2 required in office days per week (Tuesdays and Wednesdays)