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Field Operations Manager

Yarmouth, Maine

Position Summary:  In a hybrid work environment, where you have the flexibility to work both remotely and from our Yarmouth, Maine office, this is your chance to make a real difference by leading a dedicated and dynamic field operations team.  You'll wear multiple hats in this high-impact role, driving efficiency, streamlining processes, and ensuring exceptional service for our valued clients.

 

Here’s what makes this role exciting:

  • Be a leader: Guide and develop your team, fostering a collaborative and high-performing environment. Watch your team grow and celebrate their successes!

  • Client champion: Become the trusted point of contact for assigned clients, ensuring their operational needs are met and exceeded.

  • Impactful contributions: Analyze data, identify trends and implement improvements to boost efficiency and client satisfaction. See your ideas turn into real results!

 

Essential Duties and Responsibilities: 

  1. Lead and motivate a team of field operations coordinators who manage work completed by independent contractors.

  2. Optimize workflows and ensure tasks are completed efficiently and accurately according to client based time standards.

  3. Resolve issues promptly and proactively, partnering with Senior Management when needed.

  4. Provide regular feedback and coaching to empower your team members.

  5. Measure and report on team performance, identifying areas for improvement and driving change.

  6. Assure accurate billing and distribution of hourly-rated reports.

  7. Serve as the main operational contact for assigned clients.

  8. Participate in client management activities of new or prospective clients 

  9. All other related duties as assigned.

Qualifications/Requirements:

  • Bachelor's Degree and 5 years of Management experience. Applicants with 10+ years of management experience may be accepted in lieu of a degree. 
  • Minimum of 7 years of experience in the property and casualty insurance industry.
  • In-depth knowledge of property and casualty insurance principles, policies, and regulations.
  • Proven track record of success in underwriting, claims processing, or related roles within the property and casualty insurance sector.
  • A proven track record of leading and motivating teams
  • Strong analytical and problem-solving skills with attention to detail
  • Excellent communication and interpersonal abilities
  • A desire to continuously learn and grow
  • A commitment to exceeding client expectations
  • Experience with advanced Microsoft Office and GSuite in an office environment
  • Experienced and comfortable learning customized software
  • Ability to work independently in a fast-paced, deadline-driven environment with demonstrated ability to manage and prioritize multiple tasks


Benefits:
We offer health insurance, dental, sick time, 401k, vacation and holidays.
 
About Us: Since 1986, Alexander & Schmidt has been dedicated to helping our insurance industry partners maximize underwriting profitability through the achievement of best-in-industry loss ratios. Through focused risk assessment and intelligent diagnosis and management of risk, we help national and regional insurance carriers, brokers, MGAs, program administrators and large agencies in their efforts to achieve superior underwriting results. 

 

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