Chief Operating Officer

Location: Yarmouth, ME
Alexander & Schmidt is a leading, national Loss Control services company providing outsourced risk assessment and risk reduction services to the Property & Casualty Insurance industry. The company recently celebrated its 30th anniversary and has grown significantly, to become one of the major, national service providers in its category. Well positioned for continuing growth, Alexander & Schmidt is seeking a talented Chief Operating Officer (COO) to play a key leadership role. The COO will provide the leadership and vision to head an interdisciplinary management team, integrating business processes and continuously improving the company’s performance—ensuring that the company has the right people and systems in place to achieve its business goals.

Position Summary
The Chief Operating Officer (COO) provides the leadership, management and vision necessary to ensure that the company has the right people and systems in place to achieve its business goals. The COO accomplishes this by establishing and maintaining the operational systems and controls, and the administrative and reporting procedures to achieve the service delivery, operating efficiencies, and the financial strength necessary to effectively grow and sustain the organization. The COO will play a key role in helping to build a culture of success that is respectful, constructive, energetic and results-oriented, and guided by the mission and objectives of the company.
The Chief Operating Officer will lead an interdisciplinary team of department heads to work collaboratively to integrate business processes and continuously improve the company’s performance. The ability to deliver increased quality, efficiency and service to customers, while maintaining target profit margins, will be the measure of success for the COO.

Candidate Background and Experience
Qualified candidates will have a proven management and leadership career path and track record, with demonstrated ability to manage and lead a high-performing, profitable operation. He/She must have the ability to think strategically and be able to look beyond the current scope of operations, with demonstrated ability to continue to grow an operation or company while maintaining and improving profitability. The ability to effect change is an important and necessary attribute.
Essential Qualifications
  1. Business Process and Operations Management:  Demonstrated success in managing high-volume operations, preferably in a service industry.
  2. Leadership/Talent Development: Proven ability to lead departments or organizations through periods of growth and change. Exhibits the qualities of an inspiring leader with the vision and expertise to help recruit and develop personnel and managerial staff needed to implement and support growth and high-quality service delivery.  
  3. Integration of IT and Work-flow Systems: Ability to lead the successful integration of multifaceted functions and departments (e.g. work-flow, quality assurance, finance and client interfaces) in a setting with a high volume of service-delivery transactions, through the effective use of IT/technology systems and business process/operations management.
  4. Profitability Analysis and Financial Management: Proven financial acumen, with demonstrated ability to implement financial analysis to maintain and improve client-by-client profitability, and to manage departmental, divisional, or company-wide P&L.
  5. Cultural Fit:  Indicators of alignment with the culture, environment and location of a family-owned, mid-sized service business, headquartered in Yarmouth, Maine. 
 Business-to-business experience, particularly in the services sector, is preferred. Familiarity with management of independent contractors across a broad geographic area would be particularly helpful. Other experience managing a geographically dispersed network of service team members or operations would be beneficial. While it is not mandatory to have specific experience in the P&C Insurance field, it is essential that the candidate have demonstrated ability to learn new skills and industry knowledge. 
A Bachelor’s degree plus 10 years of progressive management and leadership experience and accomplishments are required. Additional advanced studies in Business, Finance, Accounting, Insurance, Marketing, Operations, Technology, IT, and/or relevant specialized training or certifications are desirable.
The selected candidate will be expected to live fulltime in the southern Maine area.

CONFIDENTIAL INQUIRIES: If you are not yet ready to apply, you are welcome to request a confidential conversation with the chairperson of the Search Committee, prior to submitting an application. Please send an email to with your name, email, and phone number. Please include a brief message with your request for a confidential discussion.

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